FAQ

Buying your goods with us is designed to be simple, quick and secure. Before you order please check that:

1. You have ordered the correct size
2. You are aware of the expected delivery dates for the product
3. The desired quantity is correct
4. You have read the Terms and Conditions

When you are ready to buy, simply click the ‘Add to Cart’ button on the product details page.

New Customers – If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Existing Customers – If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the SportWearSpot at sportswearspot.org is a secure connection. This means that all the personal information you enter will be encrypted and safe. To find out more about this read the help file section ‘Security’. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time
  • Order verification, tailoring, quality check and packaging.
  • All orders are sent to our distributor Brandsdistribution.com – IDT S.p.A. or directly to manufacturer for dispatch within 24 hours after the order is placed.
  • The distributer / manufacturer and DHL or other couriers process the orders, which takes an additional 1-2 days (DHL) / 2–4 days (all other couriers).
• Shipping time
  • This refers to the time it takes for items to be shipped from our warehouse to the destination.

All items offered on our website are available for free worldwide delivery.

Sales tax is charged according to the province or territory to which the item is shipped.

From the list provided below, find out the price and delivery time (shown in working days) for each delivery type we offer.

All other countries – Standard delivery method

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

1. Visa
2. MasterCard
3. American Express
4. Maestro
5. PayPal

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro, Croatian Kuna, Australian Dollars, Korean Wong, Chinese Yuan and Japanese Yen.

SportsWearSpot.org reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 12 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded.

Many internet users are concerned about security on the web – below are answers to few questions we are commonly asked:

What is the Card Security Number?

This is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

Is shopping with SportsWearSpot.org safe?

Communication between you and us is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at SportsWearSpot.org as safe as possible

How do we protect the Buyers Data?

The software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to SportsWearSpot.org, they are stored on the server in an encrypted format.

Is the transaction Real-Time?

All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to our payment service providers to verify the card and amount, so that authorization is given before we complete the order.

Can I change my order?

If you wish to change your order, you will need to contact us as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.

Sales Tax

For any customer purchasing VAT is included.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.

Safe shopping is important to everyone and we make sure your details remain safe. When you start the order process you can be sure that every step of the process is secure.

We have listed below a frequently asked questions, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, feel fre to contact us.

How Secure are You?
As soon as you enter the order process, the information that is transferred between you and us is encrypted using powerful encryption algorithms and your details are safe.

How does Encryption work?
All credit card details are encrypted using GlobalSign SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.